Refund policy
Not quite right? Returning or exchanging your LaMara Paris order is simple. Here's everything you need to know.
The basics
- Log your return or exchange within 10 days of receiving your order.
- Items must be unused, unworn and in their original packaging.
- Sale and discounted items can also be returned or exchanged.
- Refunds go back to your original payment method. We don't offer cash refunds, and the delivery fee paid on your order can't be refunded.
Free returns & exchanges
Your return or exchange is free when all three apply:
- The item was not on sale or discounted.
- You paid for delivery at checkout (orders with free delivery don't qualify).
- You log it within 7 days of receiving your order.
If your return or exchange isn't free
- Returns: you pay the return courier fee (generally around R80, depending on your location).
- Exchanges: we cover half of the courier fee.
How to return or exchange online
- Go to our Returns Centre and enter your email address and order number.
- Select the item(s), choose return or exchange, and pick a reason. Photos of the item(s) must be uploaded.
- You'll receive an email confirming your request has been logged.
- If approved, our team will contact you to arrange collection. If not, we'll contact you to explain why.
Your refund is processed once we've received the item and confirmed it's in good, saleable condition.
Returning in store
- Online purchases can be returned or exchanged at any LaMara Paris store in South Africa, as long as the conditions above are met.
- Items bought in a LaMara Paris store can only be returned at a LaMara Paris store.
We may decline a return or exchange that doesn't meet these conditions. Questions? Contact us at sales@lamaraparis.com or +27 67 595 0264.